CA Service Management

Hi,

How we can configure Service type list/ SLA for P1, P2,P3 according to customer requirement.

P1.. 2hsr

P2..One day,.

P3 30 days.

How we can get warning and SLA Violation alerts after creating  Service type list /SLA......

Any one share doc and guide us.

RA

How to Configure SLAs - CA Service Management - 14.1 - CA Technologies Documentation 

Como definir um SLA? / CA SDM - Como criar SLA´s 

CA SDM::. La definición de SLA! ¿Como hacer? 

CA SDM - Como iniciar o SLA com a data de abertura  / How start date/time of attached events using open date/time 

Hi Ravi,

You can also keep the following web url handy:

Manage Service Type and Service Type Events - CA Service Management - 14.1 - CA Technologies Documentation 

Regards

Junaid

Hi Ravi,

Did any of the above responses help you ?

If yes then please mark replies as helpful or correct when appropriate.

Regards

Junaid

You should have understanding on Macro and Events and how they work in combination. Creating a SLA (Service Type) is a series of process. Also we have two type of SLA  (Response time and Resolution time). Based on the requirement we can set with Site-Defined Condition Macro and a Proper Event to trigger.

Thanks

ArunavaS