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  • 1.  How can I activate and change the mail from where notifications

    Posted May 22, 2017 05:36 PM

    How can I activate and change the mail from where notifications come from



  • 2.  Re: How can I activate and change the mail from where notifications

    Posted May 22, 2017 07:17 PM

    I will have to assume this question is for Service Desk since you did not specify.

     

    On the Administration tab, expand the Options Manager folder and select the Email folder. In that folder you will find options such as:

    • mail_from_address
    • mail_reply_to_address


  • 3.  Re: How can I activate and change the mail from where notifications

    Broadcom Employee
    Posted May 23, 2017 01:30 AM

    Good Morning John Jairo Sierra Garcia.

     

    With the given answer, I assume this question is raised for CA Service Desk Manager? Is this correct?

    Or do you need information on this for CA Service Catalog?

     

    Please advise. Thanks in advance and kind regards, Louis van Amelsfort.



  • 4.  Re: How can I activate and change the mail from where notifications

    Posted May 23, 2017 12:05 PM

    CA Service Desk Manager



  • 5.  Re: How can I activate and change the mail from where notifications

    Broadcom Employee
    Posted May 23, 2017 12:25 PM

    Hi John,

    You can do this from the Email folder under Options Manager. Please see the following link for all the details:

     

    https://docops.ca.com/ca-service-management/14-1/en/administering/configure-ca-service-desk-manager/how-to-configure-the… 

     

    Regards,

    Pablo



  • 6.  Re: How can I activate and change the mail from where notifications

    Broadcom Employee
    Posted May 23, 2017 07:06 AM

    If you do need to change the From Address for Service Catalog notifications, you can do it in Administration > Configuration > Mail Server

     

    Mail Server - CA Service Management - 17.0 - CA Technologies Documentation 

     

    regards

    Iain



  • 7.  Re: How can I activate and change the mail from where notifications

    Posted May 29, 2017 05:17 PM

    Configuring SMTP