Hello Ricardo,
I would speak to CA or a CA Business Partner in person if possible, as it is tricky to provide information which is fit for purpose, without being aware of the site in general or the requirements.
DISCLAIMER: Information is given "as is." You should make your own confirmation on fitness to purpose.
1. Are you referring to "Configuration Items?" We have versioning against CIs. Start here:
CI Versioning Management - CA Service Management - 14.1 - CA Technologies Documentation
2. Yes, there are CI relationships. There are a few dozen out of the box, and you may have user defined types. See here:
CI Relationships - CA Service Management - 14.1 - CA Technologies Documentation
3. Yes, if you want it to. Surveys are linked to the Problem's Category. See here:
How to Configure Surveys - CA Service Management - 14.1 - CA Technologies Documentation
Note that there are two types of Surveys in CA SDM. One fires when an action takes place. You could configure the Close of a Problem to send a Survey. The other is where you send out surveys to groups of users at once.
4. Help files are not included in localized products. For what is and isn't included see here:
Supportability Matrix - CA Service Management - 14.1 - CA Technologies Documentation
However, there is a user written help files for Portuguese here:
Translate Analyst files to Brazilian Portuguese - Arquivos de analista CA Service Desk 14.1 em português - analyst.zip
5. You can relate Incidents to Problems.
There is an Options Manager variable which controls what happens when a Parent is closed called "leave_children_open":
Options Manager - CA Service Management - 14.1 - CA Technologies Documentation
I have not tested if this means that when you close a Parent Problem, the related Incidents can be closed out. The typical functionality is that closing one Parent Incident will close all Child Incidents. That is, the "Parent/Child" specific refers to the same ticket type. I don't think that closing a Problem will close out the related Incidents, as this is not a "parent/child" relationship in the terms of that variable, even though common usage sometimes means that.
Thanks, Kyle_R.