CA Service Management

Dear , I wonder if there is the possibility of creating ticket using the web service and if there is any example available

There's plenty of information regarding WS in the technical reference documentation.

You need to use : createRequest.

I'm assuming you are a programmer and expect you to understand that i'm not going to teach you how to code.

Here's a powershell code snippet :

$svc = New-WebServiceProxy -Uri http://servicedeskURL:8080/axis/services/USD_R11_WebService?wsdl
#WS username.
$wsUsername = "username"
#WS password
$wsPassword="password"
#Login to get SID
$sid = $svc.login($wsUsername,$wsPassword)
#get customer handle
$customerHandle = $svc.getHandleForuserID($sid,"customerUserName")
#get creator handle
$creatorHandle = $svc.getHandleForuserID($sid,"creatorUserName")
#Get variables ready
$prop = ""
$attr = "persistent_id"
$requestHandle = ""
$requestNumber = ""
$summary="Test incident"
$description="Test incident"
#get group handle
[xml]$groupHandleReturn = $svc.doSelect($sid,"grp","last_name='GROUP_NAME'",1,"persistent_id")
$groupHandle=$groupHandleReturn.UDSObjectList.UDSObject.Handle
#get category handle
[xml]$categoryHandleReturn = $svc.doSelect($sid,"pcat","sym='category name'",1,"persistent_id")
$categoryHandle=$categoryHandleReturn.UDSObjectList.UDSObject.Handle
#Attribute to set (key,value) array
$attrVal = "customer", $customerHandle, "type","I","summary",$summary,"description",$description,"group",$groupHandle,"category",$categoryHandle
#Create incident
[xml]$newRequestHandle = $svc.createRequest($sid,$creatorHandle,$attrVal,$prop,"","id",[ref]$requestHandle, [ref]$requestNumber)


$requestHandle
$requestNumber

You need to understand SDM objects and attributes in order to use WS.

Regards,

Its work for me,

thanks

Here's some information on the web service methods:

Web Services Methods - CA Service Management - 14.1 - CA Technologies Documentation

CA Service Desk WebService 

CA PAM::. CA SDM Web Service CreateRequest - Process Example