CA Service Management

  • 1.  Issue management

    Posted Jul 10, 2017 02:44 AM

    I would like to know the difference between issue management vs incident management used in CA SDM. I am confuse about where ITIL talk about incident management but don't have Issue management, how do we segregate issue and incident management.



  • 2.  Re: Issue management
    Best Answer

    Broadcom Employee
    Posted Jul 10, 2017 09:56 AM

    Nelson,

     

    I posted some information here in the other topic you posted: 

     

    Issue management 

     

    Hopefully that helps.



  • 3.  Re: Issue management

    Posted Jul 11, 2017 12:15 AM

    Thank Alexander.