CA Service Management

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  • 1.  Limit dispalying to only assigned incidents in the Mobile App

    Posted Jul 18, 2017 11:44 AM

    Hi guys,I need to let analyst user seens only his assigned tickets (means tickets of other analysts should not be viewed) when using the mobile application.

     

    I configured restriction in data partition by using constraint assignee = @root.id in call_req table but in vain

    Thanks in advance.

    Youssef



  • 2.  Re: Limit dispalying to only assigned incidents in the Mobile App
    Best Answer

    Posted Jul 19, 2017 09:59 AM

    Hi Youssef,  I believe that this one is the same as your other post - Limit incidents seen to affected analyst only in the mobile app ... can you confirm?

    Jon I.



  • 3.  Re: Limit dispalying to only assigned incidents in the Mobile App

    Posted Jul 19, 2017 11:26 AM

    Yes Jon



  • 4.  Re: Limit dispalying to only assigned incidents in the Mobile App

    Broadcom Employee
    Posted Jul 19, 2017 10:23 AM

    It should work...do you have DP on the "REST Web Service API" role?

    If after check this and it still does not work, please open a Support case for this.



  • 5.  Re: Limit dispalying to only assigned incidents in the Mobile App

    Posted Jul 19, 2017 11:27 AM

    Hi Chen,

    I have to choose REST role also and match the role with constraint configured.

    Thank you for your help.

    regards.