CA Service Management

  • 1.  dynamically upgrade a Ca Service Catalog user base with LDAP

    Posted Jul 20, 2017 10:33 AM

    Has anyone ever created a way to dynamically upgrade a Ca Service Catalog user base with LDAP / AD?
    I have an LDAP with access groups and every time it is a group of groups for permission and an offer specifies no CA Services Catalog I have to import the Groups into the Catalog.
    Today, however, there is no PAM that is scheduled to run on time and check for an LDAP database and place an order. Catalog forward users, excluding or including users. This is taking a long time - close to two hours - to scan all users and do this update.
    I think there must be a more dynamic way, for example, o Log in to login not Catalog the application itself check the user accesses at login / access time as user permissions. This is faster for a number of users per year and 5,000 users.



  • 2.  Re: dynamically upgrade a Ca Service Catalog user base with LDAP

    Broadcom Employee
    Posted Jul 20, 2017 10:50 AM

    Good Day Everton.
     
    Would it be helpful for you to run the LDAPImporter utility?
    Although it (still is) not dynamically updating the users from LDAP into ca_contact table.
    It could be of help when you regularly run this on your environment?

     
    For the LDAPimporter, please see the below pages:
    Starting page:
    https://docops.ca.com/ca-service-management/14-1/en/administering/configuring-ca-service-catalog/manage-users-with-ca-eem
    Next Page:
    https://docops.ca.com/ca-service-management/14-1/en/administering/configuring-ca-service-catalog/manage-users-with-ca-eem/step-1-import-users-into-the-database
     

    As to my knowledge, this kind of functionality (A dynamic update) needs is to be implemented.
       
    In general, for situations like this, where a user asks for a change of behaviour of the current release of the product, I can propose to add an Idea in the Communities.
     
    A new way to get your voice heard at CA is to suggest your Idea for review through the Service Management Global User Community.
    The CA Service Catalog Product Team is adopting the CA Community based ideation solution, which is available to you through the CA Service Management Global User Community.  
       
    The following steps will guide you to submit an Idea:
    - Logon to the CA Service Management Global User Community.
    - Select "CA Service Catalog" from the "Products Covered" menu on the right side of the page. (you might need to scroll down a little).
    - Click on the 'Ideas'(bulb-light) icon at the top to view the existing Ideas and see if your Idea has already been suggested.
      When yes, you can then vote-up on it (and add a comment).
    - If you have a new Idea, click on the "Create an Idea" link on the Actions menu at the left.  
     
    Once your Idea is submitted(publish), all members of the Community can view, comment, provide suggestions, discuss alternatives and vote on Ideas to define the highly popular features.
    All Ideas will be reviewed to see whether they can be implemented.
     
    Thanks in advance for your effort on this.
    With kind regards, Louis van Amelsfort.



  • 3.  Re: dynamically upgrade a Ca Service Catalog user base with LDAP
    Best Answer

    Broadcom Employee
    Posted Jul 21, 2017 03:06 AM

    Good Morning Everton.

     

    Thanks for adding an Idea for this:

    dynamically upgrade a Ca Service Catalog user base with LDAP 

     

    And I then 'voted-up' accordingly.

     

    Thanks again and kind regards, Louis.