CA Service Management

Hello Team

We have a ldap search issue. We search for a user but it dosnt show at all.. Please advise how to fix it.  you can see 1 ldap entry found but not showing

What is the SDM version and the patch level you are running on currently?
Do you see any ldap search related error messages in the log file?

Follow these Steps:

1) Is the account already created in ldap? i.e. as below.
LastName: Khan
FirstName: Aamir
2) Login to Service Desk.
3) From the ServiceDesk Tab, File -> 'New Contact from Ldap...(X)'
4) In the 'LDAP Directory Search' enter 'Lastname': Khan and 'FirstName':
Aamir and click the 'Search' button.
5) Do you still se no contacts returned?.
6) In the 'LDAP Directory Search' enter 'Lastname': Khan and click on the
'Search' button. (Contact Khan, Aamir should display in the result set).
7) Repeat Step 6) with Firstname and  (Contact Khan, Aamir should display in
the result set).

Hope this resolves the problem.

Hi Maheshwar

I followed your steps earlier and now again but the result is same. See

below. contact found but not showing ..

I donot see any error in log file regarding this

we actually migrated from sdm 12.6 version to 17.0 version. after that we

are facing this issue. No patch level applied yet.

On Mon, Aug 14, 2017 at 2:40 PM, Maheshwar_Kusuma <

Hi Aamir,  there was customer who had a similar issue a while back, and they found that there was an extra space after one of the commas in their LDAP search string.  After removing this the problem is resolved.

Maybe give that a try?

Jon

Check out this one also:  SDM 14.1 PDM_LDAP_IMPORT error 

Dear Jon

Thanks for your advise

issue resolved now

Thanks

On Mon, Aug 14, 2017 at 6:47 PM, Jon_Israel <

Thanks Amir -  thats good news!  If you can, please go back the post and mark it as "correct" so the thread shows as resolved

Thanks again,

Jon

Aamir, you can take a look at the stdlog file to see if there is some error messages there and if it does, from there you

can further dig into why the found user is not displayed. You could also turn on the browser script debugging to see if

there is some script error. Thanks _Chi

Hi Team,

We use SDM 14.1 with GenLevel 14114103G900 and we have the same problem.
I checked alraedy if I found any blanks or other, but I didnt found it. 

I can see 1 ldap entry was found but no record is showing.
When I click in a very small sign in attribute lastname I cann see:

In stdlog I found (it is written when I press the LDAP-Button in contact update detail):
08/28 12:48:09.62 tngahd6 domsrvr 4844 SEVERE_ERROR bpmessage.c 779 BPMessage::operator[11]: index out-of-bounds max = 10
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 BPMessage [User ServiceDesk]
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 {
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 method =
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 arg 0 = (string)RSP
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 arg 1 = (integer)19
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 arg 2 = (string)
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 arg 3 = (string)
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 arg 4 = (string)
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 arg 5 = (string)
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 arg 6 = (string)
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 arg 7 = (string)
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 arg 8 = (string)
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 arg 9 = (string)
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 arg 10 = (string)CN=Wegele\, Katharina,OU=87xx,OU=8***,OU=MHH-W2000,DC=mh-hannover,DC=local
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 }
08/28 12:48:09.62 tngahd6 domsrvr 4844 SEVERE_ERROR bpobject.c 5125 Attempt to cast type NIL BPData to ValueVALNX
08/28 12:48:09.62 tngahd6 domsrvr 4844 SEVERE_ERROR bpmessage.c 779 BPMessage::operator[12]: index out-of-bounds max = 10
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 BPMessage [User ServiceDesk]
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 {
08/28 12:48:09.62 tngahd6 domsrvr 4844 SIGNIFICANT bpmessage.c 783 method =

Maybe has anybody a idea?

Best regards