CA Service Management

  • 1.  Add HTML to personalized messages

    Posted Jul 14, 2015 09:24 AM

    Good day,

     

    We are using CA SDM 14.1 . Can anyone tell me if are you able to add HTML to personalized messages? I know you can add variables but how creative can users get with their personalized messages? Thanks in advance.



  • 2.  Re: Add HTML to personalized messages

    Broadcom Employee
    Posted Jul 14, 2015 01:28 PM

    Service Desk notifications can be adjusted to include HTML code, is this what you mean by "personalized messages" or are you referring to something else?



  • 3.  Re: Add HTML to personalized messages

    Posted Jul 14, 2015 02:04 PM

    Thanks for the response. I stated personalized messages but I was referring to the personalized responses that each user can create. Many of our users want to create personalized responses and add them to the end a manual notification.



  • 4.  Re: Add HTML to personalized messages

    Broadcom Employee
    Posted Aug 22, 2017 04:57 AM

    please review HTML formatting for Manual Notifications in SDM 12.6.  and vote/add your comments.



  • 5.  Re: Add HTML to personalized messages

    Posted Aug 22, 2017 08:43 AM

    Hi Chavarous,

    The documentation for personalized responses can be found here: Personalized Response - CA Service Management - 14.1 - CA Technologies Documentation 

    It does not mention anything about using HTML, so that would be something you would need to test in your test environment to see if it works with html.

    Thanks,

    Jon I.



  • 6.  Re: Add HTML to personalized messages

    Broadcom Employee
    Posted Aug 22, 2017 11:41 AM

    Chavarous, you could customized the cnt object to add a personalized message in notification message template. For example, you could add a zpersonal as a String to cnt object and have it added to detail_cnt.htmpl page so SDM administrators or the analysts them self can put some personal message there. Now for those notification templates, you

    can use the HTML Editor to add some personal message at the end...something like

    @{change_id.assignee.zpersonal}

    for change orders, for example.

    Throw out my 2cents here for your consideration. Thanks _Chi



  • 7.  Re: Add HTML to personalized messages

    Broadcom Employee
    Posted Aug 22, 2017 11:48 AM

    A side note...this can't be done for manual notification as currently there is HTML accepted in manual notification.

    you could still use this add some "personal" message to the email body for manual notification. for others, it should

    work though.