CA Service Management

  • 1.  CA Servicedesk 14.1 integration with CA siteminder 12.52

    Posted Sep 08, 2017 06:52 AM

    we want to do integration of CA Servicedesk 14.1 integration with CA siteminder 12.52 but it's not getting happened 
    issue stuck with IIS (CA said we can't support you on this )if anyone can help me with that it would be great .

    There are three components involved in the integration :

    1. Web Agent 
    2. IIS configuration
    3. Web server (policy server)

    Web agent installation done from Siteminder team .

    IIS configuration we don't have exact idea what we have to do in this ..?

    what we have done at our end is that while running pdm_configure we have selected both IIS & tomcat config type .

    Plz tell me if any thing else that we have to do from Servicedesk end .

    Meanwhile Servicedesk is working fine with Tomcat but with IIS we are not able to do this integration.



  • 2.  Re: CA Servicedesk 14.1 integration with CA siteminder 12.52

    Posted Sep 08, 2017 07:36 AM


  • 3.  Re: CA Servicedesk 14.1 integration with CA siteminder 12.52

    Broadcom Employee
    Posted Sep 08, 2017 08:02 AM

    Hi Shiv,

     

    The configuration seems to be fine in regards to SDM product.

     

    You might want to run with this documentation as in Ujwals links i.e. which might help you configure the ISS to integrate with SDM and Siteminder.

     

    https://support.ca.com/us/knowledge-base-articles.tec441733.html



  • 4.  Re: CA Servicedesk 14.1 integration with CA siteminder 12.52

    Posted Sep 08, 2017 08:04 AM

    Also I am surprised why we (CA) said we can't support.


    Can you please confirm following:


     

    • Web Agent version (including CR/build no)
    • Policy server version
    • IIS version


    Just want to ensure you are on compatible version.