CA Service Management

  • 1.  Update Classic Workflow Task from Maileater

    Posted Dec 20, 2015 08:46 PM

    I don't know if this is even possible, but I'm wondering if there is a way for a task to be updated via Maileater.  We're trying to see if we can update a task from "Pending" to "Complete" via an email reply.

     

    Thanks,

     

    Kenneth Hosey



  • 2.  Re: Update Classic Workflow Task from Maileater
    Best Answer

    Posted Dec 21, 2015 12:48 AM

    Hi Kenneth,

     

    Out of the box, there is no option to update the workflow tasks via maileater. If anyone is aware of achieving this requirement with the customizations, please reply to this thread.

     

    Thanks,

    Naveen



  • 3.  Re: Update Classic Workflow Task from Maileater

    Posted Dec 21, 2015 01:42 PM

    Thanks Naveen.  I'm trying to think of a secure way to update this. The other option, if possible, would be for an email to trigger a PAM workflow and pass it parameters... but I've not been able to find any documentation on that either.



  • 4.  Re: Update Classic Workflow Task from Maileater

    Posted Sep 13, 2017 09:52 AM