CA Service Management

Dear Team,

while adding ITAM(17.0) from options(Directory-> List Management -> Operating System) we are getting error as mentioned below.

Please check and do needful. 

Error(s): Unable to load DLL 'coraapi': The specified module could not be found. (Exception from HRESULT: 0x8007007E) at CA.Common.Data.Cora.CoraNativeApi.ca_reg_initVb(Int32 eDatabaseType, Object& pvParms, Int32 InitFlag, Int32& Handle, Int32 Reserved) at CA.Common.Data.Cora.CoraAPI.InitializeRegistrationDLL(CORAException& oException, enCORADatabaseTypes databaseType, String connectionString, Int32 initFlag, Int32& CORAhandle, Int32 reserved, Boolean IncludeKeyGenSupport) at CA.Common.Data.Cora.CoraConnectionProvider.GetConnectionHandle(Boolean IncludeKeyGenSupport) at CA.Common.Data.Persistence.CoraIDGenerator.GetCoraNextId(String tableName, String columnName, Int64 alnextId, Boolean hasEntryExists) at CA.Common.Data.Persistence.CoraIDGenerator.CreateID() at CA.Common.Data.Persistence.Persister.SetPrimaryKey(IEntity entity) at CA.Common.Data.Persistence.Persister.Insert(IEntity entity, Boolean performPreValidate) at CA.Common.Data.Persistence.Persister.Save(IEntity entity, Boolean performPreValidate)..

Please find screen shots as attach files

Hi Pullareddy,

Looking at the error, it looks as though the coraapi.dll file might be missing. So go to the '~CA/ITAM/CORA' folder and check if this file exists?

Also go to Administration -> system configuration - CORA settings and send the screen print thereof. This may help to validate if the settings are set correctly to point to correct path of this (coraapi.dll) file.

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Kind Regards,

Brian

Hi Brian,

Thank you for your response.

Both files are available at said locations. please find screenshot.

CA/ITAM/CORA ----- > coraapi.dll

Administration -> system configuration - CORA settings

Still problem not resolved. please do need full.

Hi Pullareddy,

This may require some in depth investigation. I would suggest you log a support case. Once resolved you can then come back to this post to update the community on how this was eventually resolved.

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Kind Regards,

Brian

The CORA settings are incorrect in the screenshot above.  (There are 3 checked ON (true).

Either set them to False, True, True, False, if using the registration service  (preferred method)

or

set them to True, True, False,False to use the old realtime CORA method. 

Please refer to this technical document for information on when to use the Registration service vs. realtime CORA settings:   Differences between Registration Service and Real Time CORA settings  

HTH, 

Gale Bacon

CA Technologies