CA Service Management

Hi,

How to inactivate that relationship between two CI. I am able to get the CI UUID using select_object in ITPAM.

Thanks & Regards,
Amala

This would be a web service call I would guess.  I will pose this question to the Service Desk team.

Hi Amala,

Maybe other community members have some ideas on this. The only thing that came up on my end is to do an UpdateObject on the  bmhier table  and set the delete_flag attribute to 1

Checkout the grloader approach that was discussed here: 

Remove CI Relationships with GRLoader 

A sample Create Relation is discussed here: https://communities.ca.com/message/241987547-re-how-to-create-ci-relationship-via-web-service?commentID=241987547#commen… 

In a similar way you could use PAM to call updateObject SOAP call in SDM to set the bmheir:xxxx  with delete_flag=1

PAM::. UpdateObject - Process Example 

Hope this helps

_R