Hi Suman, feedback to me from CA Support is that VPN is being 'decommissioned'.
In addition, we need SQL access to production environments to support our clients. Yes we develop on non-production, but we support production where periodically we need to access the database to assist with resolving portlet and process issues.
Is there any chance we can get a clear statement from CA on what is being provided for SaaS clients?
If the technology stack changes with future upgrades, then database access is still required, and needs to be provided.