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Remove Copy Function For Changes Only (Using Data Partition or Resetting a Custom Field)

Question asked by jlhawley on Oct 11, 2017
Latest reply on Oct 12, 2017 by Jon_Israel

We have a requirement to remove copy function from the Change tickets because there is a CAB process and the final step is an approved checkbox (custom field). When they copy a Change that has been approved and CAB presented, it brings this value over and is not pulled from through reporting stating that it still requires CAB Approval.

 

I read this: https://communities.ca.com/message/241972242-re-prevent-copy-menu-item-for-request-ticket-type-only?commentID=241972242#comment-241972242

 

But that seems to refer to the menu option only for copy, not the Right-Click on the CR Number in a listing and copy.

 

My questions:

    1.  Can I remove this via data partition?

    2.  If not, is there a way to maybe reset that field if it is copied to a default value of "0" (it is a Boolean checkbox)?

    3.  If not either of those options, where would I find the right-click menu form to disable it there? Would it be the same code as the article above?

    4. Would any of these removals effect template use/creation for other ticket types (CR)?

 

Any suggestions would be appreciated before I get started.

 

Thanks,
Jessie

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