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Tech Tip: How do I search for an individual PTF in Support.ca.com to select for download?

  • 1.  Tech Tip: How do I search for an individual PTF in Support.ca.com to select for download?

    Broadcom Employee
    Posted Oct 11, 2017 10:18 AM

    To select and download any individual PTF from the CA Support Portal:

     

    1. Login to Support.ca.com to the “Welcome to CA Support”. 
    2. Enter the PTF number into the search box and click on the magnifying glass.
    3. On the results page, click on the “here” in:

          "For Solution and Problem search results, click here”

    1. You should be presented with the link to the solution for download.

    Click on the link and select the solution then proceed to download.

      

     

    For a solution download demonstration, view this post in the CA Communities:

    https://communities.ca.com/docs/DOC-231177066-draft-ec-searching-for-solutions



  • 2.  Re: Tech Tip: How do I search for an individual PTF in Support.ca.com to select for download?

    Broadcom Employee
    Posted Oct 12, 2017 10:16 AM

    All, this tip was updated to include more helpful information...

     

    For a solution download demonstration, view this post in the CA Communities:

    https://communities.ca.com/docs/DOC-231177066-draft-ec-searching-for-solutions