Broadcom Customer Care

  • 1.  How do I see my open cases?

    Posted Oct 11, 2017 01:40 PM

    Can I see a list of open cases & respond to them individually?



  • 2.  Re: How do I see my open cases?

    Posted Oct 11, 2017 02:14 PM

    Hello @MainframeSupport

     

    In order to view your cases, you will need to log in to support.ca.com->Select " My cases" and you will see a list of open cases that you have opened. You must be an enterprise user in order to access this portion of the portal. If you want to see all the cases under a specific site Id you can select the search tab and enter the company site ID. Please keep in mind you must be associated with the Site Id in order to view all cases.

     

     

    Please let me know if this answers your question.

     

    -Amy



  • 3.  Re: How do I see my open cases?

    Posted Oct 13, 2017 11:45 AM

    Hi Mainframe Support

     

    If Amy has answered your question would you be able to mark it as correct? This will update the question allowing others with similar questions know that you have received a helpful answer.

     

    Thanks,
    Elke