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Customer unable to see multiple site ID number in support portal

  • 1.  Customer unable to see multiple site ID number in support portal

    Posted Oct 18, 2017 03:29 PM

    To see the list of site ID numbers in the support portal:

     

    Go to "Case Management" > in the "Product" box type "Licensing" > you will see a list of site ID numbers by hitting the down arrow in the "Company" box.



  • 2.  Re: Customer unable to see multiple site ID number in support portal

    Posted Oct 18, 2017 04:18 PM

    Hello phil.mccollum.1,

     

    Thank you for your post, you can also see the link below to see the site ID's an alternate way.

    https://communities.ca.com/docs/DOC-231176747-template-how-to-kb-document-enter-title-here