CA Service Management

Hi All

Service Desk 14.1

Is it possible to launch the profile browser via a URL so that it populates the contact information based on multiple parameters (e.g. last_name and first_name)

You can certainly do it by passing a single parameter - e.g.

http://server:8080/CAisd/pdmweb.exe?OP=DISPLAY_FORM+HTMPL=profile_browser.htmpl+PERSID=cnt:last_name:ServiceDesk+KEEP.POPUP_NAME=USD1509523377193+prop.role_menubar=menubar_sd.htmpl

Is there a way to pass multiple parameters in the URL? - something like PERSID=cnt:last_name:ServiceDesk&cnt:first_name:Fred

I've tried a few different variations on the above but haven't been able to get it it work.

Anyone have any ideas?

Thanks,
Gordon.

Hi,

somewhere in techdocs i saw workaround, which can be implemented in this way:

- search for contact using OP=SEARCH, you specify multiple params concatenated as "SQL AND" using OP variables: Supported Server Operations - CA Service Management - 14.1 - CA Technologies Documentation 

ex: +QBE.EQ.last_name=Smith+QBE.EQ.first_name=John

- pass some trigger flag: +KEEP.zForProfile=1

- on list_cnt add lswrite depending on that flag which will rediredct you to profile tab, something like this:

<PDM_IF "$args.KEEP.zForProfile" == "1">
<PDM_MACRO name=lsWrite text="profile_browser('@{list.persistent_id}',void(0),void(0),'');">
</PDM_IF>

- here is a way to open profile browser (OP=JUST_GRONK_IT): URL for the "user profil", if profile_browser function willn't work.

Regards,

cdtj

Remembered little addition for multiple search results, using previous zForProfile flag you can separate combo_name attr to regular with link=yes param and fmtfunc one, fmtfunc will also trigger profile_browser.

function zOpenProfile(var) {
     rs.data("<a href=\"#\" onclick=\"profile_browser(" + z_persid + ",void(0),void(0),'');\">" + var + "</a>");
}
<PDM_IF "$args.KEEP.zForProfile" == "1">
     <PDM_MACRO name=lsWrite text="var z_perisd = '@{list.persistent_id}';">
     <PDM_MACRO name=lsCol hdr="Name" attr=combo_name exportFmt="ShowLink" startrow="no" fmtfunc=zOpenProfile>
     zOpenProfile
<PDM_ELSE>
     <PDM_MACRO name=lsCol hdr="Name" attr=combo_name exportFmt="ShowLink" link=yes startrow="no">
</PDM_IF>

Regards, cdtj