CA Service Management

I have a POST_VALIDATE trigger on "cr" object and the spel method is written to assign a value to an attribute.
However, the assigned value is not reflecting on saving of the ticket instead the value is reflecting on the refresh of the ticket page. is this behaviour is expected? how to make the assigned attribute value to reflect on the ticket page on saving?

Thanks
Venkat

In more detail to the above requirement, how to make the web form field (ex. request ticket ) value to reflect on the web page on save and without refreshing the webpage when a attribute value is getting updating from spel method.

Hi Codegeek,

Are you able to share your code? Post validate should update the value during save and not require an additional refresh. 

Below is the code.

MODIFY chg POST_VALIDATE zUpdateChangetype_OnRiskChange() 660 FILTER(risk{});

chg::zUpdateChangetype_OnRiskChange(...)
{
     string isStandCat;
     int catLength;
     if (!is_null(category)) {
          catLength = strlen(category.sym);
          isStandCat = substr(category.sym,catLength-3,catLength);
          if (isStandCat == "STD"){
               logf(SIGNIFICANT,"zUpdateChangetype_OnRiskChange:category %s and isStandCat %s",category.sym,isStandCat);
               if (chgtype.sym == "Standard") {
                    if ( is_null(chgtype) || chgtype != 100)
                    send_wait(0,this,"call_attr","chgtype","set_val","100","SURE_SET");
               }
               
          }
          
          else {
               
               if (risk.sym == "Critical" && priority.sym == "1"){
                    if (is_null(chgtype) || chgtype != 300) {
                         send_wait(0,this,"call_attr","chgtype","set_val","300","SURE_SET");
                    }
               }
               else if (risk.sym == "Critical" && priority.sym == "2"){
                    if (is_null(chgtype) || chgtype != 200){
                         send_wait(0,this,"call_attr","chgtype","set_val","200","SURE_SET");
                    }
               }
               else if (risk.sym == "Critical" && priority.sym == "3") {
                    if (is_null(chgtype) || chgtype != 200) {
                         send_wait(0,this,"call_attr","chgtype","set_val","200","SURE_SET");
                    }
               }
               else if (risk.sym == "Major" && priority.sym == "1") {
                    if (is_null(chgtype) || chgtype != 200) {
                         send_wait(0,this,"call_attr","chgtype","set_val","200","SURE_SET");
                    }
               }
               else if (risk.sym == "Major" && priority.sym == "2") {
                    if (is_null(chgtype) || chgtype != 200) {
                         send_wait(0,this,"call_attr","chgtype","set_val","200","SURE_SET");
                    }
               }
               else if (risk.sym == "Major" && priority.sym == "3") {
                    if (is_null(chgtype) || chgtype != 100) {
                         send_wait(0,this,"call_attr","chgtype","set_val","100","SURE_SET");
                    }
               }
               else if (risk.sym == "Minor" && priority.sym == "1") {
                    if (is_null(chgtype) || chgtype != 200)  {
                         send_wait(0,this,"call_attr","chgtype","set_val","200","SURE_SET");
                    }
               }
               else if (risk.sym == "Minor" && priority.sym == "2") {
                    if (is_null(chgtype) || chgtype != 100) {
                         send_wait(0,this,"call_attr","chgtype","set_val","100","SURE_SET");
                    }
               }
               else if (risk.sym == "Minor" && priority.sym == "3"){
                    if (is_null(chgtype) || chgtype != 100) {
                         send_wait(0,this,"call_attr","chgtype","set_val","100","SURE_SET");
                    }
               }
          }
     }
}

hi Venkat,

seems you have messed with data types, as chgtype is integer, it should be set in this way:

send_wait(0, this, "call_attr", "chgtype", "set_val", 100, "SURE_SET");

also I suggest to compare ids not syms where it's possbile and clear enough, for priority you can use enum (where 5 is highest) attr:

example:

// else if (risk.sym == "Minor" && priority.sym == "1") {
else if (risk.sym == "Minor" && priority.enum == 5) {

last suggestion: as set_val is regular send_wait method, you can check it for errors after calling.

Regadrs, cdtj

Thanks cdtj !

@CodeGeek - are you good to go on this one with the info provided by Timur?

Let us know!

Thanks,

Jon

Venkat, you can use preSaveTrigger2 js function for this purpose(if you love js lol). Take a look at

PreSaveTrigger - Type and Rootcause 

Thanks _Chi