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How to force recalculation of SLA on new holiday?

Question asked by Bassoalto on Dec 6, 2017
Latest reply on Dec 6, 2017 by Chi_Chen

Hi guys, exist some way to force this recalculation?, this friday (dec 8) it's holiday but we forgot to set into the workshift before. I did it today, so, how i can be sure that no tickets will expire on that day?


best regards,