Hi guys, exist some way to force this recalculation?, this friday (dec 8) it's holiday but we forgot to set into the workshift before. I did it today, so, how i can be sure that no tickets will expire on that day?
Hi Fabian - I am not sure that there is a way to trigger a re-calculation as the SLAs are already in the animator to fire at a specific time (which was picked up before you changed the workshift). I dont know of a way to have it recalculate that or update those fire-times based on the new workshift.
Anyone else have an idea here? Chi_Chen?
Now i'am delaying and resuming the service type on every ticket...after that the system recalculate excluding dic 8. But we have a lot of ticket with the same problem. So a massive update will be great.
I dont think there is a way to do that in a batch - the reason is that its the act of hitting the "save" button which is triggering that update and recalculation. There is no way to do that in mass
Fabian, I have a very "extreme" idea...not tested here yet so if you think about doing it please try and test it in a test env before 12/8/2017/Friday...stop the animator when the time comes:
--rename animator_nxd.exe in the \bin folder. for example, to 12-8-2017-animator_nxd.exe
--when 12/8/2017 comes(meaning midnight), manually kill animator_nxd in the task manager
--when 12/9/2017 comes(meaning midnight), rename 12-8-2017-animator_nxd.exe back to animator_nxd.exe
and run "pdm_d_refresh"
this idea is so extreme that only after you can't find any other way to do it and only after you test it in a test env and don't see major problems. Any idea may be better than no idea(lol). Thanks _Chi
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