Service Operations Insight

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  • 1.  Connector for SOI-CMDB

    Posted Dec 10, 2017 10:58 PM

    Hi All,

     

    We are using SOI 4.0 SP2 . I have to integrate SOI with CMDB (SD 14.1).When i see in the document. SDM Connector supports SOI upto 3.3. How can i integrate with CMDB using SOI 4.0

     

    Integrate with CA Service Operations Insight - CA Service Management - 14.1 - CA Technologies Documentation 

     

    Regards

    Krishna.



  • 2.  Re: Connector for SOI-CMDB

    Posted Dec 11, 2017 02:24 AM

    Hi Krishna,

     

    that part of the documentation is not up-to-date.

    Please see the Compatibility Matrix here:

    CA SOI Connectors Compatibility Matrix - CA Service Operations Insight Connectors - CA Technologies Documentation 

     

    MichaelBoehm

    Compatibility Matrix

    The following table provides the compatibility matrix among CA SOI, Container, Supported product, and connectors:

    ConnectorRelease DateProduct VersionContainerContainer VersionCA SOI VersionCA PAM VersionDownload
    BMC Remedy 5.3.0.0

    01 Jul 2016 

    • BMC Atrium 7.6.04, 8.0.00, 8.1.00
    • BMC Remedy 7.6.04, 8.0.00, 8.1.00
    		Catalyst Container3.4.1.167, 3.4.24.0, 4.0 CU1, 4.0 SP2, 4.24.1 SP1, 4.2 SP1, 4.2 SP02, and 4.3Click here and check the Image column to download the connector.
    APM 3.5.0

    24 Oct 2017 

    		CA APM 10.3, 10.5, 10.5.1, 10.5.2Integration Services4.0.0.134, 4.24.0, 4.0 CU1, 4.0 SP2, 4.2N/A
    UIM 3.8.1
    05 Jun 2017 
    • CA Unified Infrastructure Management (UIM) 8.2,8.31, 8.4, 8.4 SP1, 8.4.7, and 8.5
    		Catalyst Container3.4.1.167, 3.4.2

    4.2
    4.0 SP2

    4.0 CU1 with DEFECT PACK 4.0CU1JUL16 (#RO91118)

    3.3 CU2 with RO WIN-DEFECT PACK 3.3CU2JUL16 (#RO91116)

    		N/A
    CA Service Desk Manager RO83372
    03 Aug 2015 
    		CA Service Desk Manager r12.9 cum1, r14.1.01Catalyst Container

    3.2

    3.4.1.167, 3.4.2

    		4.0, 4.0 CU1, 4.0 SP2, 4.2N/A
    CA Spectrum 2.0.0.253
    21 Nov 2017 
    • CA Spectrum 9.2.3 H11 with PTF H1104, 9.2.3 H12
    • CA Spectrum 9.3, 9.3 H01
    • CA Spectrum 9.4,9.4.1,9.4.2
    • CA Spectrum 10.0, 10.1, 10.1.1 and 10.1.2
    • CA Spectrum 10.2, 10.2.1 and 10.2.2
    		Integration Services4.0.0.134, 4.24.0, 4.0 CU1, 4.0 SP2, 4.2N/A
    HP UCMDB 5.4.01
    06 Jul 2017 
    		HP UCMDB 10.3, 10.10Catalyst Container3.4.1.167, 3.4.24.0, 4.0 CU1, 4.0 SP2, 4.2N/A
    CA Help Desk Connector 1.0.0
    25 Sep 2017
    		HP Service Manager 9.4N/AN/A4.0 SP2 with T6CP073, 4.2N/A
    SCOM 4.4.00
    31 Jan 2017 
    		SCOM 2012, SCOM 2012 R2, SCOM 2016Catalyst Container3.4.1.167, 3.4.24.0, 4.0 CU1, 4.0 SP2, 4.2N/A
    SNMP 4.2.00
    05 Mar 2015  
    		 Catalyst Container3.4.1.167, 3.4.24.0, 4.0 CU1, 4.0 SP2, 4.2N/A
    SNMP 02.0.00
    07 Mar 2014 
    		 Integration Services4.0.0.134, 4.24.0, 4.0 CU1, 4.0 SP2, 4.2N/A
    Service Now 4.5.01

    27 Nov 2017 

    		Berlin, Calgary, Dublin, Eureka, Fuji, Geneva, Helsinki, Istanbul and JakartaCatalyst Container3.4.1.167, 3.4.24.0, 4.0 CU1, 4.0 SP2, 4.24.1 SP1, 4.2 SP1, 4.2 SP02, 4.3, 4.3.1 and 4.3.1 SP 01
    CA Performance Center 1.0
      29 Aug 2017  
    		CA PC 3.2.0Catalyst Container3.4.1.167, 3.4.24.0 SP2, 4.2N/A
    eHealth RO87163
    16 Dec 2015 
    		CA eHealth 6.3.2.xCatalyst Container3.4.1.167, 3.4.24.0, 4.0 CU1, 4.0 SP2, 4.2N/A


  • 3.  Re: Connector for SOI-CMDB
    Best Answer

    Broadcom Employee
    Posted Dec 11, 2017 03:01 AM

    Hi Krishna,

     

    Yes, as Michael pointed this CMDB connector is compatible with SOI 4.x too.

     

    Best Regards

    Brahma