Group assignment for a ticket needs to be done based on the group to which the log agent belongs.
How to check the group membership in a spel code?
Just created the following techdoc get_group_list
Custom spelcode is out of the scope of support, BUT, I wanted to share some links with you that might help you out here:
Where can I find Spel functions documentation?
SPEL API: Overview
SPEL API: Lessons
There may be folks out here who have gotten something like this to work, and they may be willing to share their info with you!
Can anyone help Chirag out here?
Nice Gutis !
@chiragmunje - that should help you
Did the document Giedrius create (get_group_list ) help you?
If so, please mark that answer as correct!
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