Group assignment for a ticket needs to be done based on the group to which the log agent belongs.
How to check the group membership in a spel code?
Hi Chirag,
Custom spelcode is out of the scope of support, BUT, I wanted to share some links with you that might help you out here:
Where can I find Spel functions documentation?
SPEL API: Overview
SPEL API: Lessons
There may be folks out here who have gotten something like this to work, and they may be willing to share their info with you!
Can anyone help Chirag out here?
Thanks,
Jon I.
Just created the following techdoc get_group_list
Nice Gutis !
@chiragmunje - that should help you
Hi,
Can someone pls help me? We are trying to implement this spel code to check if particular user is in specific group and if he is, give him rights to change ticket type. I am trying to implement this get_group_list first but I get error get_group_list_for_userid:NOT Found or even I can't login to SDM because something is wrong in spel code. Can someone pls give me some hint?
BR,
Bruno Zidarević
Chirag......
Did the document Giedrius create (get_group_list ) help you?
If so, please mark that answer as correct!