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How to force to attach a file when creating a request?

  • 1.  How to force to attach a file when creating a request?

    Posted Jan 10, 2018 01:21 PM

    We need to create a new Category where all the requests opened with that must attach a file. How can we do it in Service Desk 17?

     

    Thanks

    Regards



  • 2.  Re: How to force to attach a file when creating a request?
    Best Answer

    Posted Jan 10, 2018 02:18 PM

    Hi Sebastian,

     

    OOTB this cannot be done. However you can review the below posts\threads that are similar to yours which seem to allude this being done via a customization:

     

    How to make attachments mandatory for specific request areas 

     

    How to make Attach Document field mandatory. 

     

    Hope these help?

     

    ===

    Kind Regards,

    Brian



  • 3.  Re: How to force to attach a file when creating a request?

    Posted Jan 10, 2018 02:51 PM

    Thank you very much Brian!