CA Service Management

  • 1.  MObile application ISSUES

    Posted Jan 31, 2018 04:19 AM

    Hello Team

     

    We are facing multiple issues while using casm mobile application

     

    1.Users having employee role are not able to create the tickets. For this issue i found the following url and i desperately need to know when this issue will be resolved??? 

    *** Alert - Known Issue with Mobile Application connecting to SDM 17.0 *** 

     

     

     

    2.Admin role user can login to application and can create tickets as well but cannot open attachment on any ticket.

     

    We have some custom fields also in our SDM Incident form which we did same for Mobile Application incident form by adding Mobile Attributes option. The fields are showing but cannot save the ticket.

     

    We have 3 custom fields, 2 are text boxes for mobile number and IP number respectively & one for Branches field to select while logging a fresh incident.

     

    User can search the branches list and select and save the ticket successfully without putting anything in those 2 custom text field  but when we put text those 2 fields(IP and mobile #) it gives error and saying 'cannot create the ticket'.

     

    followling is the screenshot of 3 custom field we i added. these are the same field we have on sdm gui incident form. 

     

    please help us to resolve this issue as i have created another thread while ago for mobile application in which i mentioned issue cannot create ticket with analyst role.

     

     



  • 2.  Re: MObile application ISSUES

    Broadcom Employee
    Posted Jan 31, 2018 08:23 AM

    Hi Aamir,

     

    All we know that 17.1 (Cum patch) is getting ready for a release and would be provided to customers soon by Mid Feb if not more. Hope to see if that helps resolve your issues with Mobile application



  • 3.  Re: MObile application ISSUES

    Broadcom Employee
    Posted Jan 31, 2018 11:58 AM

    CarolPiccus - any update on when the next refresh of the CA SM Mobile app will be available to address the *** Alert - Known Issue with Mobile Application connecting to SDM 17.0 ***  known issue?



  • 4.  Re: MObile application ISSUES

    Broadcom Employee
    Posted Feb 01, 2018 03:48 PM

    What are the exact field names in SDM for the IP Phone and Phone # above?   Maybe the #  sign is conflicting somehow?

     

    _R



  • 5.  Re: MObile application ISSUES

    Posted Mar 15, 2018 10:19 AM

    Hello Maheshwar,

    Please do we have the patch released now?

    Thanks and Regards,

    Amosu



  • 6.  Re: MObile application ISSUES
    Best Answer

    Broadcom Employee
    Posted Mar 20, 2018 09:28 AM

    Amosu.........

     

    We are pleased to announce the availability of CA Service Management Mobile App 3.1.13.

     

    This update includes several fixes for the Mobile App along with support for Android 8 and iOS 11. We encourage you to visit CA Service Management documentation wiki to review the fixes included in this patch.

     

    You can download the CA Service Management app now from Google Play or iTunes.



  • 7.  Re: MObile application ISSUES

    Broadcom Employee
    Posted Mar 20, 2018 09:49 AM

    Aamir, can you post the custom attribute schema here? Also, if you can post the error message in the log here  that should be helpful. Thanks _Chi