Symantec Access Management

Hello Everyone,

Happy Friday !

We have recently tried to upgrade SM Admin UI from 12.6 to 12.7 version. We got the below error when we have upgraded the prerequisite of SM Admin UI so we couldn't continue with the upgrade.

Execute ANT Script: Script: build.xml
Status: ERROR
Additional Notes: ERROR - build.xml:281: The following error occurred while executing this line:
{iNSTALL_PATH}/tmp/418081.tmp/build.xml:251: The following error occurred while executing this line:
{iNSTALL_PATH}//tmp/418081.tmp/build.xml:53: The following error occurred while executing this line:
{iNSTALL_PATH}//tmp/418081.tmp/scripts/prerequisite-script.xml:141: The following error occurred while executing this line:
{iNSTALL_PATH}//tmp/418081.tmp/scripts/prerequisite-script.xml:236: {iNSTALL_PATH}/siteminder/adminui/standalone/data/siteminder not found.

Just want to mention that the 12.6 version of the SM Admin UI was installed many months ago and the JBOSS server was shutdown as we had other instances which were running. We have tried to upgrade the instance which we were not using FIRST but we got the above error.

I have upgraded SM Admin UI in lower environment and I have never seen this issue and I was able to upgrade it

without any issues.

Could you please help me to find the cause of the issue here. Thank you very much for your help.

Hi Gopi,

a) Check the below link -

https://docops.ca.com/ca-single-sign-on/12-7/en/upgrading/in-place-upgrade/upgrade-an-administrative-ui

Upgrade the Administrative UI on UNIX

If you perform upgrade as a non-root user (with sudo privileges), ensure that all the files in the installation directory has non-root privileges. The files with root permissions fails to execute with non-root user.

b) Manually verify the folder present {iNSTALL_PATH}/siteminder/adminui/standalone/data/siteminder.

c) var/.com.zerog.registry.xml --> Check how many entries of Administrative UI Prerequisite Installer" version & CA Single Sign-On Administrative Console" version in the file .

d) Just want to mention that the 12.6 version of the SM Admin UI was installed many months ago and the JBOSS server was shutdown as we had other instances which were running.

            Do you have multiple / failed instance of adminui older version in this server ?

e) Possible to do a clean uninstall and install 12.7 ?

Regards,

Leo Joseph.

Hi Leo,

Thank you for your reply.

Yes, we have two instances of admin ui in the same server. We actually have two different IAM infrastructures, one with 12.52 version and the other one is 12.6 version. But SM Admin UI for both of these infrastructures is in the same server.

The 12.6 version of the infrastructure is being upgraded to 12.7 version. So I tried to upgrade 12.6 version of Admin UI to 12.7 version but faced these issues.

I have also tried to un-install 12.6 version of Admin UI and tried to do a fresh installation. But I got an error (I don't remember the exact error) saying Admin UI is already installed in the server (I think it is referring to 12.52 version of Admin UI)

Thanks,

Gopi

I also had issues when upgrading AdminUI from 12.6 to 12.7, here what I did:

Shutdown AdminUI

Upgrade AdminUI pre-reqs

Upgrade AdminUI

Delete folders siteminder/adminui/standalone/data and siteminder/adminui/standalone/tmp (it will remove the registration)

Run XPSRegClient to re-register AdminUI

Startup AdminUI

Browse to https://<hostname>:8443/iam/siteminder/adminui

Enter username, password and server for registration

Done

In case you want to fully uninstall AdminUI 12.6 to fresh install 12.7, you'll also need to edit the .com.zero.registry.xml file and remove the AdminUI 12.6 entries, that's why you were getting an error saying that the AdminUI was already installed. This file may be located on /var/, sometimes on the home directory, it depends on your system.

Thank you for your reply. I also though it is something to do with .com.zero.registry.xml. I am going to try these options and let you know how it goes.

Thanks,

Gopi.