CA Service Management

Hello Team

we have a requirement that if the incident ticket priority is 1 then sms shoot to the respective people available in the group.

i believe this can be done from some sms gateway . but in servicedesk where should i place the code or what things need to me modify in servicedesk custom files?

Hi Aamir,

This very question has been discussed many times in the communities. I'd encourage you to please search and check for similar threads before logging a new one. Below are a few threads found here:

Is this ServiceDesk capable of sending sms? 

2 simultaneous notification methods in CA ServiceDesk 

SMS Integration 

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Kind Regards,

Brian

Thanks Brian

Hi Aamir,

If the supplied info was sufficient to address your query, please mark the thread as answered.

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Kind Regards,

Brian