CA Service Management

Hi guys 

I need To create a button on detail_in form To create a child ticket relationed To the parent. 

I need To copy all the information of the parent, but the only thing that I need To preset is the category, is the only information that changes, all the other information most be copied of the parent ticket. 

The category must be “Hardware support” in all child tickets. 

How can I do this?

Hi Thiago,

The steps below outline how to create a child ticket using information from the parent:

Simplified Child Creation - SDU 

On the zchild_creation.htmpl file, it references the following for Category:

<INPUT TYPE=hidden NAME=SET.category VALUE="$args.category">

<INPUT TYPE=hidden NAME=KEY.category VALUE="$args.category.sym">

I'm not 100% sure on the exact code required to have it set a specific category, but hopefully this gets you started on the right track. 

Thanks,

Scott

Hi my friend,

I've used the follow code to create the child request and it's work fine.

But when I try to save the request, i receive a follow message:

The current incident area can not be used with the current end user. Please select a valid incident area.

If I remove the category and fill on the field again with the same category it works.

You guys already saw this message?

Hi Thiago,

If you leave the following:

<INPUT TYPE=hidden NAME=SET.category VALUE="$args.category">

<INPUT TYPE=hidden NAME=KEY.category VALUE="$args.category.sym">

The child ticket should populate the Category from the parent ticket.

Is this working?

And when you modified this to set category as "Hardware support" it then gave you this error?

If so can you send the syntax you are testing with?

Thanks,

Scott

Thiago, maybe the following helps?

Create child requests 

Thanks

Chi

Hi my friend,

I've used the follow code to create the child request and it's work fine.

But when I try to save the request, i receive a follow message:

The current incident area can not be used with the current end user. Please select a valid incident area.

If I remove the category and fill on the field again with the same category it works.

You guys already saw this message?