Luu Le said: This was an initiative from Support with most request ticket type (how-to, where is, what is etc...) to
Regarding Automic staff posting some discussion with a Question & Answer within the Community. This was an initiative from Support with most request ticket type (how-to, where is, what is etc...) to share the answer on the Community (if it doesn't exit already) so that other users can find it.
As for things such as this, where the answer is to contact the sale representative / account manager. I'll talked to our Support group and see if can just create a thread, such as e.g. "When to contact your account manager" and list different aspects, that way it can be shared with with the request ticket opener (and future request ticket these would be the answer). Additional, we (Support/Automic) can modified that thread or added additional info if anything ever change in the process.
MatthiasSchelp - If there are post you think that doesn't need to be on the forum/provide no value, feel free to PM me or post in the comment.
Matthias Schelp said:Maybe you should meet each other :)
Matthias Schelp said:
Maybe you should meet each other :)
12.0.2 HF2 is the highest AE version (and this fall, we will be release AE 12.1 ), so it would be a while before the 12.2 would be available
Matthias Schelp said:We recently had a discussion on that with @Cindy Tyson:https://community.automic.com/discussion/comment/31052#Comment_31052She plans to improve the knowledgebase and it's articles. Maybe you should meet each other . I personaly agree with Michael A. Lowry that the community is more a place for discussion and less for knowledge dropping. But at least the content should be marked as my colleague Carsten Schmitz pointed out.
Matthias Schelp said:Thanks for the offer. If possible I would prefer to use the downvote button. Took me some time to overcome my resistance when giving someone a downvote. But now that I've done it once ...
Carsten Schmitz said:But I can also see where Matthias is coming from: I used to work for companies that had a policy wherein each support engineer had to make a set number of KB articles per week or month. This eventually led to people posting stuff like this to meet their weekly quota:"Q: how do I exit the program?""A: press alt-f4, or click the little red "x" at the top"
Carsten Schmitz saidShould be easy ... they're both at Automic in Bellevue, WA. I have a hunch they probably sit in the same meetings
Carsten Schmitz saidthat's probably just agile development at work. I for one welcome the possibility to evaluate 12.2 today, and fully expect so see everything leading up to 12.7 by next Thursday before lunch
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