Automic Workload Automation

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  • 1.  SeviceNow ticket open when job fails

    Posted Sep 06, 2014 01:01 AM
    We currently have a ServiceNow system for our internal ticket and if job a job aborted,
     failed, or abended are able to create an automatically ticket in ServiceNow.


  • 2.  SeviceNow ticket open when job fails

    Posted Sep 06, 2014 01:02 AM
    ServiceNow ticket open when job fails


  • 3.  SeviceNow ticket open when job fails

    Posted Sep 08, 2014 07:15 AM
    We currently have a ServiceNow system for our internal ticket and if a UC4 job aborted,failed , or abended need to create an automatically ticket in ServiceNow..need so expert advise.


  • 4.  SeviceNow ticket open when job fails
    Best Answer

    Posted Sep 09, 2014 05:35 AM
    Are you familiar with the Webservice 3.0 Agent? This is most easily accomplished using the SOAP API.

    There's a post with a few templates to get you started.

    Once you set up the Webservice job to open a Ticket, there's a couple different ways to call it.

    • On the 'Dependencies' Tab of the Task properties in a Workflow. Checking to see what the status of the previous Task is. More infohere.(This is the one I normally use)
    • On the 'Post-Conditions' Tab of the Task in a Workflow to check for the 'Status' of the job. More infohere.
    • On the 'Runtime Tab' of the individual jobs. More infohere.



  • 5.  SeviceNow ticket open when job fails

    Posted Mar 02, 2017 08:47 AM
    Hello

    Is there any templates for OA v12 please ?

    Thanks


  • 6.  SeviceNow ticket open when job fails

    Posted Mar 02, 2017 12:29 PM
    As an alternative;

    We just converted to ServiceNow this year, and we open ServiceNow incidents by sending it an SMTP email from UC4.  


  • 7.  SeviceNow ticket open when job fails

    Posted Mar 02, 2017 01:44 PM
    Isn't there a Service Now RA agent?  Just wondering if there is a benefit to using that over the Web Services Agent.


  • 8.  SeviceNow ticket open when job fails

    Posted Mar 02, 2017 02:07 PM
    I don't see one for Service Now?  I do see one for HP Service Manager.


  • 9.  SeviceNow ticket open when job fails

    Posted Mar 03, 2017 11:48 AM

    There is one:https://downloads.automic.com/downloads/advanced_mode?selected_tab=&search=servicenow&no-default-values=on&show-files=on&show-patch-descriptions=on

    I've tried that but found a bit complicated. Decided to go my way as I prefer to control and design the way I like.
    I am using REST instead of SOAP. ServiceNow has a REST explorer built in which makes things simple.