CA Service Management

Dear Team,

Please suggest me best step to update .XLS(data) - (new CI's) to be updated in service desk.

Regards,

Jagatjyoti Dash

You can use GRLoader to load XLS/CSV formatted data about CI into SDM.

Hi Cristi,

Can you please share me the steps to update that using GRLoader.

Regards,

Jagatjyoti Dash

Hey Jagatjyoti, 

The following links should help:

General Resource Loader - GRLoader - CA Service Management - 14.1 - CA Technologies Documentation 

CA SDM: GRLoader - Everthing you need to know - Loading Configuration Item 

Feel free to let us know if you have any additional questions. 

Thanks, 

Mike 

Hi Ayofa,

Thing is that its a clients production environment and I can't deploy this directly.Because doing such its generating many duplicate CI's.

Please suggest me a good step for resolving this?

Regards,

Jagatjyoti Dash

Hi Jagatjyoti,

If you are unsure if the data that you are loading into the system is unique (Not New in this case) then please use the pdm_deref command to identify if similar CI's are existing in the current environment. Based on the results you may eliminate the duplicates and bulk load the data using GRLoader into the PROD environment mentioned.

You can find more details on pdm_deref command in below communities thread.

https://communities.ca.com/docs/DOC-231159922

Note: YOu may also try to create some dummy CI in your test environment and try to find out the results using pdm_deref for some duplicate CI's which might help you in understanding the feature better.

Let us know if this helps.

Hi Maheswar,

Please send me step by step command for uploading bulk CI from spreadsheet.

I will test it and then I can deploy.

Regards,

Jagatjyoti Dash

Jagatjyoti,

Please reference section C in the link which Mike provided, this gives example commands you can run to load CI's.

CA SDM: GRLoader - Everthing you need to know - Loading Configuration Item 

Thanks,

Scott