Hi Kathleenq,
I tested it and it seems to work. I created a few custom views on different artifacts and marked them shared. I can then have different users with different permissions use them.
It may be best to work this via a support case.
Some of the questions we may need to know are:
- In this screen shot you just included where we see the shared view - can you use it?
- Is there a consistency to the behavior you're describing? Are there shared views that consistently work while others consistently not?
Please let us know if you are okay opening a support case on this.
Thanks,
Sagi