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Blocking a parent ticket while a PAM process runs

Question asked by rodrigogodoy on May 15, 2018
Latest reply on May 17, 2018 by cdtj

Good afternoon!

We have a process in PAM that updates children tickets in SDM.
It propagates the status update and comments (this could be a native feature of SDM).
We need to block editing on the parent while this process is running to prevent someone from closing the parent ticket before replicating the data.
How can we create the block by the PAM process? Is there any way via webservice or operator?

We even created a script on SPEL, but we do not know if it has any side effects.


Thank you!

 

IDEA: Update child tickets according to parent automatically 

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