We have a process in PAM that updates children tickets in SDM.
It propagates the status update and comments (this could be a native feature of SDM).
We need to block editing on the parent while this process is running to prevent someone from closing the parent ticket before replicating the data.
How can we create the block by the PAM process? Is there any way via webservice or operator?
We even created a script on SPEL, but we do not know if it has any side effects.