Symantec Access Management

Hello Everyone,

I am getting below error while I am trying to start/stop Apache after installation of webagent.

Error:

httpd: Syntax error on line 66 of /software/bea/apache/2.4.29/conf/httpd.conf: Cannot load /software/bea/CA/webagent/bin/libmod_sm24.so into server: /software/bea/CA/webagent/bin/libmod_sm24.so: undefined symbol: _ZN16CSmErrLogMessage13FormatMessageEj

Webagent Version : 12.52-sp01-cr05

Apache Version : 2.4.29 (Unix)

Please help me to fix this issue .

Thanks & Regards,
Vivek

Hi Vivek,

Verify the below KB and do the changes accordingly.

Systemctl and Web Agent startup settings for Red Hat Apache Web Server 2.4.x

https://comm.support.ca.com/kb/systemctl-and-web-agent-startup-settings-for-red-hat-apache-web-server-24x/kb000004165

How to Configure Apache-based Agents on UNIX or Linux - CA Single Sign-On - 12.52 SP1 - CA Technologies Documentation 

Regards,

Leo Joseph.

Hello Leo,

Thanks for your reply.

As suggested I am not getting any httpd file under /etc/sysconfig/. 

I tried with lower version of webagent (12.52-sp01-cr02) and still facing the same issue.

Regards,

Vivek 

Hi Vivek,

Could you source the environment variable from web_agent_home/ca_wa_env.sh

. ./ca_wa_env.sh ( Note dot space dot )

a) Stop Apache

b) Source the environment variable using . ./ca_wa_env.sh

c) List the env command and see the siteminder environment variables are set .

d) Start Apache

Regards,

Leo Joseph.

Hi Leo,

Tried above step and still facing the same issue.

bash-4.2$ env
XDG_SESSION_ID=36027
HOSTNAME=blp12654047
NETE_WA_ROOT=/software/bea/CA/webagent
TERM=xterm
SHELL=/bin/ksh
HISTSIZE=1000
OLDPWD=/software/bea/CA/webagent
USER=bea
BMC_JAVA_HOME=/apps/bmc/java/jdk/jre
LD_LIBRARY_PATH=/software/bea/CA/webagent/bin:/software/bea/CA/webagent/bin/thirdparty:/software/bea/CA/webagent/bin:/software/bea/CA/webagent/bin/thirdparty:
LS_COLORS=rs=0:di=01;34:ln=01;36:mh=00:pi=40;33:so=01;35:do=01;35:bd=40;33;01:cd=40;33;01:or=40;31;01:mi=01;05;37;41:su=37;41:sg=30;43:ca=30;41:tw=30;42:ow=34;42:st=37;44:ex=01;32:*.tar=01;31:*.tgz=01;31:*.arc=01;31:*.arj=01;31:*.taz=01;31:*.lha=01;31:*.lz4=01;31:*.lzh=01;31:*.lzma=01;31:*.tlz=01;31:*.txz=01;31:*.tzo=01;31:*.t7z=01;31:*.zip=01;31:*.z=01;31:*.Z=01;31:*.dz=01;31:*.gz=01;31:*.lrz=01;31:*.lz=01;31:*.lzo=01;31:*.xz=01;31:*.bz2=01;31:*.bz=01;31:*.tbz=01;31:*.tbz2=01;31:*.tz=01;31:*.deb=01;31:*.rpm=01;31:*.jar=01;31:*.war=01;31:*.ear=01;31:*.sar=01;31:*.rar=01;31:*.alz=01;31:*.ace=01;31:*.zoo=01;31:*.cpio=01;31:*.7z=01;31:*.rz=01;31:*.cab=01;31:*.jpg=01;35:*.jpeg=01;35:*.gif=01;35:*.bmp=01;35:*.pbm=01;35:*.pgm=01;35:*.ppm=01;35:*.tga=01;35:*.xbm=01;35:*.xpm=01;35:*.tif=01;35:*.tiff=01;35:*.png=01;35:*.svg=01;35:*.svgz=01;35:*.mng=01;35:*.pcx=01;35:*.mov=01;35:*.mpg=01;35:*.mpeg=01;35:*.m2v=01;35:*.mkv=01;35:*.webm=01;35:*.ogm=01;35:*.mp4=01;35:*.m4v=01;35:*.mp4v=01;35:*.vob=01;35:*.qt=01;35:*.nuv=01;35:*.wmv=01;35:*.asf=01;35:*.rm=01;35:*.rmvb=01;35:*.flc=01;35:*.avi=01;35:*.fli=01;35:*.flv=01;35:*.gl=01;35:*.dl=01;35:*.xcf=01;35:*.xwd=01;35:*.yuv=01;35:*.cgm=01;35:*.emf=01;35:*.axv=01;35:*.anx=01;35:*.ogv=01;35:*.ogx=01;35:*.aac=01;36:*.au=01;36:*.flac=01;36:*.mid=01;36:*.midi=01;36:*.mka=01;36:*.mp3=01;36:*.mpc=01;36:*.ogg=01;36:*.ra=01;36:*.wav=01;36:*.axa=01;36:*.oga=01;36:*.spx=01;36:*.xspf=01;36:
TMOUT=1800
NETE_WA_PATH=/software/bea/CA/webagent/bin
A__z="*SHLVL=#*TMOUT
PATH=/software/bea/CA/webagent/bin:/software/bea/CA/webagent/bin:/usr/local/bin:/bin:/usr/bin:/usr/local/sbin:/usr/sbin
MAIL=/var/spool/mail/bea
PWD=/software/bea/apache/2.4.29/bin
LANG=en_GB.UTF-8
HISTCONTROL=ignoredups
SHLVL=2
HOME=/software/bea
LOGNAME=bea
LESSOPEN=||/usr/bin/lesspipe.sh %s
CAPKIHOME=/software/bea/CA/webagent/CAPKI
_=/bin/env

./apachectl start
httpd: Syntax error on line 66 of /software/bea/apache/2.4.29/conf/httpd.conf: Cannot load /software/bea/CA/webagent/bin/libmod_sm24.so into server: /software/bea/CA/webagent/bin/libmod_sm24.so: undefined symbol: _ZN16CSmErrLogMessage13FormatMessageEj

Regards,

Vivek

Hi Vivek,

Please check below points.

1. Check that the user running Apache has permissions on the file (httpd.conf)

2. Check and verify SELinux is disabled or configured properly. For more details refer below KB.

Apache reports "Permission Denied" to load the lib - CA Knowledge 

3. Please run ldd command on the library and check any dependencies are missing?

ldd /software/bea/CA/webagent/bin/libmod_sm24.so

4. Check both Webagent.conf and SmHost.conf are having proper permissions.

5) Check sys log (/var/log/message) for any specific errors related to webagent

Thanks,
Sharan

Hi Sharana,

Thanks for the reply.

In apache.conf file there were some redundant entries. Which was causing the issue. After removing those entries, I am not facing any issue.

Thanks for the help.

Regards,

Vivek

Hi Vivek, 

Check the below link which might help you :

libmod_sm24.so: cannot open shared object file: Permission denied 

Regards,

Ram,