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  • 1.  Hide Reopen Button

    Posted Oct 01, 2018 05:13 AM

    Hi

     

    How can we hide Reopen Button on employee role for incident & request tickets ??

     

     



  • 2.  Re: Hide Reopen Button
    Best Answer

    Broadcom Employee
    Posted Oct 01, 2018 09:46 AM

    Hi Asim,

     

    Please review the doc below for Requests:

     

    How to disable reopen ticket rights for Employee a - CA Knowledge 

     

    Also for Incidents:

     

    Reopen incident button coding for Employee Role 

     

    Thanks,

    Scott



  • 3.  Re: Hide Reopen Button

    Broadcom Employee
    Posted Oct 05, 2018 01:44 PM

    Sikander-lasani 

    Did johsc03's post answer your question?

    If so, please mark it as correct so that this thread can be closed.