CA Service Management

Hi Team

we have a requirement from one of the team on servicedesk. When an incident is logged , they want to change that incident into Request ticket.

I can see the buttons are avaialble to change incident to Change Order & Problem.  

Can we change Incident to Request ?

Hi Aamir,

OOTB this is not available. But you can certainly add this customization. See a similar thread that one of your peers once logged asking more or less the same question.

HOW TO CHANGE INCIDENTS TO REQUEST ON SDM 

Hope this helps?

Kind Regards,

Brian