Broadcom Customer Care

  • 1.  CA My Cases site down?

    Posted Nov 05, 2018 10:34 AM

    are you guys having issues with the Broadcom transition? I am unable to login and get SAML issues when i check on my cases. I was unable to email to catech email address so it would go to the ticket.

    any update would be appreciated.

     

    Steve C.



  • 2.  Re: CA My Cases site down?
    Best Answer

    Posted Nov 05, 2018 10:46 AM

    Hi Steve,

     

    Please refer to this thread for updates regarding CA Support Page - Accessing "My Cases" Issue 

     

    -Chris



  • 3.  Re: CA My Cases site down?

    Posted Nov 05, 2018 10:48 AM

    Hi Steve,

    We currently have a known SSO problem with the support online portal. We are working on this problem with the highest priority and should have a resolution shortly. Once we get a resolution I will update this post.

    Thank you,

    Kevin



  • 4.  Re: CA My Cases site down?

    Posted Nov 05, 2018 10:56 AM

    Thank you



  • 5.  Re: CA My Cases site down?

    Broadcom Employee
    Posted Nov 05, 2018 11:16 AM

    Hi Steve,

     

    This issue has now been resolved.  You should now be able to access Case Management without any issues.

     

    Regards, 

    Heena



  • 6.  Re: CA My Cases site down?

    Posted Nov 05, 2018 11:18 AM

    Thank you

     

     

    Steve C.

     

     

     

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