CA Service Management

Dear All,

We have CA SDM 12.9 in our production environment.. We have requirement - Custom fields in detail_in.htmpl form should be made mandate when incident area is "xyz" and status is closed. How to achieve this 

you could use preSaveTrigger2(). take a look at

PreSaveTrigger - Type and Rootcause 

Hi,

I am using, below spel code, but it is not working as expected.

cr::zmyscript(...)
{
string zmsg;
if(is_null("affected_rc"))
{
zmsg=format("Configuration Item is required in order to close this incident");
set_error(1);
set_return_data(zmsg);
}
return;
}

I take it you are calling this from an ON_PRE_VALIDATE trigger?

I suggest you consider the following:

1. The affected resource field is 'affected_resource', not 'affected_rc'.  Use 'bop_sinfo -d <object>' to display the field names in the object layer for use in spel, as the output from 'pdm_extract' shows the names in the schema layer which are not always the same.

2. Use 'is_null(affected_resource)' or 'is_null(this.affected_resource)', to test the value of the field.  Putting double quotes round the label turns it into a string, so you're currently testing 'is the string "affected_rc" null?' - which it will never be.

3. No need to use 'format' to set the string into 'zmsg'. This would do:

zmsg = "Configuration Item is required in order to close this incident";

Hope that helps!  Please let me know how you go.

Regards,

James

Hi James,

yes i am using pre_validate trigger in cr object

PRE_VALIDATE zmyscript() 111 FILTER(active==0);

Now i corrected the spel, now the ticket is getting closed with or without CI.

cr::zmyscript(...)
{
string zmsg;
if ('is_null(affected_resource)')
{
zmsg="Configuration Item is required in order to close this incident";
set_error(1);
set_return_data(zmsg);
return;
}
}

Hi James,

Will this one works in SDM 17.1 version ?..

You don’t need single quotes here, try removing them as it might be treating this as a string and not an attribute.

if ('is_null(affected_resource)')

Hi Grant,

Thanks.. It works perfectly..

spl code

cr::zmyscript(...)
{
string zmsg;
if (priority == 4 || priority == 5)
{
if (is_null(affected_resource))
{
zmsg="Configuration Item is required in order to close this incident";
set_error(1);
set_return_data(zmsg);
return;
}
}
}

Trigger

PRE_VALIDATE zmyscript() 111 FILTER(active==0);

Thanks James & grant for your support..

Glad you got it working.  You are most welcome.