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parent child relation ship such a way that the parent ticket not to be closed untill all the childern tickets are closed

  • 1.  parent child relation ship such a way that the parent ticket not to be closed untill all the childern tickets are closed

    Posted Dec 03, 2018 02:49 AM

    parent child relation ship such a way that the parent ticket (chg) not to be closed untill all the childern tickets (issue or incident or request ) are closed

     

    Parent ----Change 

    Child ---Issue,request,incident

     

    Please help with detail explanation , i dont have much expertise in spel macro, any detail help would be great.

     

    Thanks



  • 2.  Re: parent child relation ship such a way that the parent ticket not to be closed untill all the childern tickets are closed
    Best Answer

    Broadcom Employee
    Posted Dec 03, 2018 04:28 PM

    Hello,

     

    I'd like to clarify what you are trying to do here:

     

    - If a Change Order (CO) has any related incidents, requests, or issues that are open, they must all be closed to allow the CO to be closed.

     

    Assuming the above is accurate, the application does not have an option that allows this, but I did come across this thread in communities that may contain elements of what you are trying to do:

     

    parent child relation ship such a way that the parent ticket not to be closed untill all the childern tickets are closed