CA Service Management

Dears

I want to add workflow task into Employee interface to approve or reject the WF task

i tried with stored query and i have an error and sometime its not show the pending tasks

 

Please Help

Hi,

seems like you have incorrectly modified list_wf.htmpl form, check site/mods/www/htmpl/employee for customized detail_wf, list_wf forms and if they exist, try to replace with original ones form bopcfg/www/htmpl/employee.

Regards,

Timur

Hi cdtj

i did't find list_wf.htmpl and detail_wf in Employee folder,  i just copy the two files from analyst folder

Regards,

Hi Mohaned

By design the Employee interface does not have the forms to view workflow tasks. So this would require some form of customizations and elevated role\access similar to the Analyst role.

Alternatively, create a custom role for such approvals and not customize OOTB Employee role itself as Employee role does not have privileges to look at certain things in SD.

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Kind Regards,

Brian

Maybe you can consider this?

http://www.servicedeskusers.com/Add_Workflow_to_Employee/Customer_Interface 

when you get those errors try to enter in to browser development mode f12 and check console for JavaScript errors