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Does Rally provide any feature to setup a Support Request Tool for company's employees to log Tickets/open request regarding their issue through Rally?

  • 1.  Does Rally provide any feature to setup a Support Request Tool for company's employees to log Tickets/open request regarding their issue through Rally?

    Posted Mar 07, 2019 12:50 PM

    Does Rally provide any feature to setup a Support Request Tool for company's employees to log Tickets/open request regarding their issue through Rally? 



  • 2.  Re: Does Rally provide any feature to setup a Support Request Tool for company's employees to log Tickets/open request regarding their issue through Rally?

    Posted Mar 08, 2019 03:24 PM

    Can they just create Defect work items?



  • 3.  Re: Does Rally provide any feature to setup a Support Request Tool for company's employees to log Tickets/open request regarding their issue through Rally?

    Posted Mar 22, 2019 10:23 AM

    My 2 cents: Rally is not a good solution for support requests, mainly because of how permissions are managed.  You would have to create a "project" (folder) within your workspace where all users have editor rights, so they can open a Defect or User Story.  And that means any user can edit/delete any other user's ticket.  These permissions work very well for what Rally was designed for: planning and executing the value being delivered by Agile teams.