AnsweredAssumed Answered

Activity Log - Show Specific Data

Question asked by TheKatherine on Mar 22, 2019
Latest reply on Mar 27, 2019 by Kyle_R

When a ticket is initially created, the tickets activity log does not show what the data is originally set as for the following fields (Assignee and Group). Currently the activity log only shows the data for the previous and next when the ticket is transferred.

 

  1. Is there a way for me to set it up to show what the data is set as when the ticket is initially created?
  2. Do I need to create activity associations for those fields?
    • If so, what would the activity type be as its not really a field update since the field is initially blank when a new ticket is created.
  3. Can I just add the "System Description" to the list_alg,htmp file to accomplish this?
    • <PDM_MACRO name=dtlStartRow>

      <PDM_MACRO name=dtlReadonly hdr="System Description" attr=action_desc colspan=3>

      <PDM_ELSE>

 

 

thank you

TheKatherine

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