CA Service Management

  • 1.  How to upgrade to 17.2 from 12.1 with windows 2003 and SQL

    Posted Apr 16, 2019 06:55 PM

    Hi All,

     

    Can someone help with the steps for upgrading the ca service desk from 12.1 to the latest version.

     

    Is necessary first update to 14.1?



  • 2.  Re: How to upgrade to 17.2 from 12.1 with windows 2003 and SQL

    Posted Apr 17, 2019 04:30 AM

    From 12.1 to 17.x is not possible directly, you need to upgrade to an intermediary release (14.1). For the actual migration, take a look at the swing box method to migrate to a new system - it's in the Docs.



  • 3.  Re: How to upgrade to 17.2 from 12.1 with windows 2003 and SQL

    Broadcom Employee
    Posted Apr 18, 2019 10:50 AM

    please take a look at

    Upgrading - CA Service Management - 17.2 - CA Technologies Documentation 

    and yes, you could need to upgrade to 14.1x or 17.1x first before going to 17.2