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Need to transfer ticket to user

Question asked by Helpdesk-WBSDC on May 14, 2019
Latest reply on May 15, 2019 by James Campbell



Need a quick help...We have many other department who access our service desk as a user not as analyst in that case we need many ticket to transfer to them but we are unable to do so. As when ever i am clicking on new assignee in transfer page the assignee is directly redirecting to analyst list. Please help.