Andrew Nguyen

Unsupported Error on New Install of Identity Manager

Blog Post created by Andrew Nguyen Employee on Jun 29, 2016


On a brand new install of Identity Manager, I would get the error:


Unsupported application server detected


You have selected an unsupported version of the application Server. Consult the

platform matrix for the supported versions.



Please check if your environment meets the requirements found here:

CA Identity Manager Informational Documentation Index - CA Technologies


The Unsupported Version message appears when the application server files are either corrupted, incomplete or not moved over completely. Make sure you move the file as a .zip and unzip on the machine where the install is being performed. Then perform the application install again.