Andrew Nguyen

Remote Engineer Informational

Blog Post created by Andrew Nguyen Employee on Mar 24, 2017

A simple way to upload and create cases with CA Support.

 

Download: CA Remote Engineer CA RE - CA Technologies 

 

Documentation: CA Remote Engineer Home - CA Remote Engineer - 4.0 - CA Technologies Documentation 

Run standalone checkup

In this mode, the CA customer will be able to run a checkup and examine the report to see if the anomalies can be fixed by himself. In this mode, no case can be created or updated.

Steps:

  1. Select application from application list
  2. click on run checkup
  3. upon completion, user clicks on view complete diagnostic report to show the report in a browser window.

 

 

 

                            

 

Login and create a support case

In this mode, the CA customer will be able to create a a support case.

 

Steps:

  1. Login
  2. click on 'Create New'
  3. Enter the following info:
    1. Select Application from application list
    2. Enter case title
    3. Select severity
    4. Enter Description
    5. optional : check box that reads ' Do you want to help CA'
  4. Click on 'Run checkup and create case' button
  5. upon completion, user clicks on view complete diagnostic report to show the report in a browser window.

 

                                     

 

 

 

           

 

Login and update an existing support case

In this mode, the CA customer will be able to update an existing support case.

 

Steps:

  1. Login
  2. click on 'Update'
  3. Enter the following info:
    1. Select Existing case number
    2. Enter case details
    3. optional : check box that reads ' Do you want to help CA'
  4. Click on 'Run checkup and update case' button
  5. upon completion, user clicks on view complete diagnostic report to show the report in a browser window.

 

 

                                     

 

 

 

                  

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