Bill.horlick

CA Automic Support Communications

Blog Post created by Bill.horlick Employee on Apr 12, 2018

Over the past year, CA and Automic have been working diligently to ensure that there is little impact to our customers as we fully integrate our support teams. Beginning in January 2017, we began to integrate with the Automic products into the CA Technologies Support organization.   The majority of the changes are anticipated to take place on April 16, 2018.

 

Here are links to Automic Communications that have been sent to the customers:

Main FAQ:

https://community.automic.com/discussion/11604/changes-to-automic-support#latesthttps://community.automic.com/discussion/11604/changes-to-automic-support/p1?new=1

 

Dollar U license post:

https://community.automic.com/discussion/11939/the-automic-integration-into-ca-is-progressing#latest

 

English Updates:

https://community.automic.com/discussion/11939/the-automic-integration-into-ca-is-progressing#latest

 

French Updates:

https://community.automic.com/discussion/11940/l-integration-d-automic-au-sein-de-ca-se-poursuit#latest

 

Starting in April, Automic customers will have access to CA support offerings

Changes related to the eLearning center:

 Automic University moving to the CA Learning Center

  • Starting in April 2018, the Automic eLearning center will only be accessible to those with Active learning credits. All credits will need to be activated by March 31, 2018. After that point eLearning for the Automic products can be purchased through the CA learning center.
  • Courses on the Automic learning center will remain active with the credits already active until March 31, 2019.
  • The CA Education and Training center will offer new One Automation learning paths and certifications.

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