Debbie_Kuhar

CA SAM returns License expired and Licensed verification failure messages

Blog Post created by Debbie_Kuhar Employee on Dec 7, 2015
  1. The CA SAM application User Interface returns the following messages

     - "Please update your CA Software Asset Manager license." - "license verification failed (ASP-1)"

 

     2.  Check installation ("Admin" -> "Maintenance" -> "Check installation") detects an error ("Application" -> "App environment" -> "validate license")

The functionality of the product is not affected other that the Check Installation will return a 'Validate License file' failure
message.

To avoid the 'Validate License file' failure while running the Check Installation,  uncheck the 'Validate License file' before running.

("Admin" -> "Maintenance" ->"Check installation")

 

This behavior is caused by a problem with the CA Software Asset Manager license file check and we are actively working on a resolution.

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