As a suggestion from the wonderful MelissaPotvin, I decided to write a short personal blog post introducing myself and talking a little bit about my work experience. I’m going to follow this up with a blog post introducing Runscope to the CA Communities website.
My name is Heitor Tashiro Sergent, and I’m a Sr. Product Manager at Runscope, who was recently acquired by CA. I’m Brazilian, and was born and lived most of my life in São Paulo before moving to the not-so-warm lands of Chicago in 2015. My path in joining Runscope and now CA has been full of stops that I wouldn’t have imagined would lead me here. My love of games (and two incredibly supportive parents) led me to pursue programming as a career, which in turn led me to start a mobile game development company with a friend right out of college. As most people know, and entrepreneurs suffer, having your own startup is a challenging endeavor that most likely ends in failure.
But the failure of an unsuccessful business gave me opportunities that I would have never dreamed of. One of them being finding a job opportunity at a Denver/Boulder-based startup called SendGrid as a developer evangelist. I think of being a developer evangelist similar to being the CEO of your company, in a sense that you have to wear a lot of different hats, with a little more cushion on failing. You have to understand developers, marketing, product, support, sales, and sometimes act as a bridge between the different departments. You also have to get out of your comfort zone constantly and maybe even help organize events, meetups, and also present at them. It’s a thrilling job experience, and I would highly encourage anyone interested in learning more about it.
With some twists and turns on the way, being a developer evangelist led me to Runscope. Runscope was a really really small startup with a team of 5 people before the acquisition, so transitioning to a company that has 2,000 times the amount of employees has certainly been interesting.
But before I get to that, I would like to share a little bit about my work experience. I joined Runscope in November 2016 with the goal of creating content geared towards a developer audience. Runscope already had a great foothold and positive reception from the developer community, so I had a good quick start and a clear focus: create engaging content at a steady pace to help grow the community. Since I joined the company, our small team has managed to publish 33 blog posts, and increase readership from an average of 3,500 pageviews to 10,000 pageviews a month. 10 of these blog posts were also from customer and external writers from a series that we ran to feature guest authors, and one of the blog posts has had over 20,000 pageviews by itself since we published it, and continues to be one of the most read on our blog every week.
We’ve also worked towards keeping our documentation up-to-date, which gathers about ~20,000 pageviews a month, including the release of new features, 3rd-party integration tutorials, and feedback from our customers. We’ve also expanded the support knowledge base to include articles that were commonly brought up in support tickets to ease the support load and help customers help themselves and find a solution to their problems quicker.
I was really fortunate to land in a position at Runscope that has allowed me to use all of the skills I’ve learned from previous jobs. I’ve worked as a game and app developer in the past, which has helped me understand the mindset of my developer colleagues, and I’ve also worked as a developer evangelist at SendGrid and community organizer for my own series of developer events (named “devbeers”), which put me in touch with an amazing number of developers and people from the startup community.
In this new chapter at CA, I’m excited for the new opportunities that are in front of us and eager to learn from the amazing people in the company. It’s only been a few months since the acquisition happened, but without a single exception, every person from CA that I have met or talked to has been nothing but helpful, encouraging, positive, and knowledgeable. I’m humbled to be among these colleagues, and I’m hopeful that I’ll be able to share a little bit of my knowledge and experience with everyone here.
If you’d like to have some virtual coffee (or real coffee if you’re in the Chicago area), and talk about Runscope, startups, developer community, or developer-focused content, feel free to reach out to me at email@example.com.