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I cannot see group members on ticket, what can i do?

 

When: I select my group and i´ll try to select analyst, i cannot found it?

 

solution: access contact information and update contact_type to analyst.

Do you need select CA Service Desk group member´s?

 

Maybe, this SQL command can be helps.

 

SQL COMMAND

select grp.last_name as group_name, cnt.last_name, grpmem.manager_flag, grpmem.notify_flag

from mdb..grpmem

inner join mdb..ca_contact as grp on grpmem.group_id = grp.contact_uuid

inner join mdb..ca_contact as cnt on grpmem.member = cnt.contact_uuid